![]() The app always displays the wrong status of my order - it currently keeps saying I have something on their truck even thought it’s been delivered - honestly, just stupid design. The app is also poorly developed, lots of bugs and oversights in the user experience. Half the lockers are broken and no one bothers to fix them. Each time, there has always been an issue. There is a tide cleaners locker in my apartment building that I’ve used a few times now. We hope that we are given another opportunity to continue servicing you. We'll gladly have our operations team address these issues. Please accept our apologies for not giving you that experience. We pride ourselves on delivering excellent service. Hello, Thank you for reaching out to us and providing this feedback. So the time savings benefits of this on premise service (app and lockers) are basically broken and so after 5 years I am switching back to a brick and mortar dry cleaner. The delivery person has even delivered laundry to unlocked lockers because the locks are broken. There are rarely lockers available for new orders where the lock is not broke. The locker’s locks in our new building are constantly broken which I have also reported many times and they are fixed and then in a few weeks they are broke again. There are so many tiles for a single order listing the order status and then you add old orphan orders that have long since been picked-up it is very hard to track current orders. A user should not have to keep reporting orphan orders the app needs to be fixed. The new app is horrible always shows orphan orders (old orders that have been picked up but still show as open and the user cannot close and is not resolved by logging out and back in as suggested which a user should not have to do consistently I have reported orphan orders multiple times, they fix, but then the orphan orders are back again. The first building had the original app which was very intuitive and the service was excellent. I have been a customer since 2016 in 2 different building in Atlanta. If you are visiting a store or looking for home delivery, please download the main Tide Cleaners App (Blue icon). *This app is for all Tide Cleaners Locker and Campus orders. We offer on-campus laundry services to students and faculty of Southern Methodist University, Baylor University, University of Texas, Texas Christian University, Vanderbilt University, Emory University, Belmont University, Pepperdine University, University of Mississippi, Indiana University, University of Alabama, Massachusetts Institute of Technology, University of North Carolina, Oxford College, Texas Tech University, Loyola Marymount University, Texas A&M University, University of Miami, Penn State, Villanova University, Georgetown University, The George Washington University, University of Missouri, Tufts University. Our residential laundry service has apartment laundry lockers in Chicago, D.C., Philadelphia, Boston, Nashville, Miami, Atlanta, Charlotte, Milwaukee, Denver, Dallas, and Cincinnati. Simply select your location after downloading the app, and we’ll walk you through easy instructions on how to drop your clothes off for cleaning. Learn more about our services at and download the app to get started! ![]() From socks to suits, we keep your clothes looking great and lasting longer. ![]() We offer dry cleaning, wash and fold (that’s your everyday laundry), outerwear cleaning, household items cleaning (like comforters!), alterations and repairs, and more. Whether you live on campus or in a high-rise, we make dry cleaning and laundry drop off and pick up easy. My Laundry now combines our university laundry app and apartment laundry app to bring you a simpler way to get your clothes cleaned. And with convenient laundry drop off in your building or on your campus, you’ll never have to go far for on-demand laundry services. We’ll wash, dry, and fold your clothes and return them ready to be put away. Whether you’re balancing work, classes, family life, social fun, or all the above, our mobile laundry service gives you more time back for what you love. Say goodbye to laundry day and hello to the My Laundry app by Tide Cleaners, your experts in clean and care. ![]()
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